Privacy Policy

Your privacy is important to us.

Russel’s Tea Pvt Ltd (“Russel’s Tea”) knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Russel’s Tea is dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure. This notice describes our privacy policy. By visiting Russel’s Tea you are accepting the practices described in this Privacy Policy.

Russel’s Tea may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to Russel’s Tea’s operations. Please visit this page periodically, to check for updates.

Personal information you provide.

We store the personal information you enter on the Website or give to Russel’s Tea in other ways. We obtain most personal information through the Russel’s Tea account registration process and updates to account details. You may provide information when you request or acquire a product or service from Russel’s Tea or its related bodies corporate, provide a product or service to Russel’s Tea, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with Russel’s Tea in person, by email, telephone or in writing (for example if you contact customer service or provide feedback).

The personal information that we collect on individuals may include, but is not limited to, your name, contact details (including email, home address and billing address), payment details and other personal information we collect in the course of a transaction or that you provide to us when you contact us.


We may use a feature of your browser called a cookie to assign your computer a ‘User ID’. Cookies contain information by which Russel’s Tea can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. Russel’s Tea may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that Russel’s Tea believes may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.

To disable your cookies, please refer to the help menu within your Internet browser. However, cookies allow you to take full advantage of some of Russel’s Tea’s coolest features, and we recommend that you leave them turned on.

Indirect collection.

Russel’s Tea endeavours to collect personal information about an individual only from that individual. In some circumstances Russel’s Tea may obtain personal information from a third party.

Russel’s Tea may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection.

How Russel’s Tea uses the information you provide.

Russel’s Tea may use information it collects from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. Russel’s Tea generally uses personal information to:

  • Provide you with products or services you have requested.
  • Personalise and customise your experiences on Russel’s Tea, including saving shopping cart information.
  • Help Russel’s Tea manage and enhance its services.
  • Communicate with you.
  • Provide you with ongoing information about opportunities on Russel’s Tea in which Russel’s Tea believes you may be interested.
  • Give you the opportunity from time to time to receive email and ‘e-newsletters’ from Russel’s Tea.
  • In most cases where Russel’s Tea asks you to provide information about yourself, if you do not provide Russel’s Tea with that information, Russel’s Tea will not be able to provide you with the requested product or service.
Does Russel’s Tea share the information it receives about me?

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Russel’s Tea may disclose personal information to other companies in the Russel’s Tea Group. Where such disclosure is made, the Russel’s Tea company may only use the personal information as set out above.

Russel’s Tea may also provide your information to:

third parties engaged by Russel’s Tea to perform functions on its behalf, such as processing credit card information, order fulfilment, mailouts, shipping, debt collection, marketing, research and advertising; and third parties authorised by you to receive information held by Russel’s Tea.

How Secure Is Information About Me?

Russel’s Tea manages personal information in accordance with this Privacy Policy and the Privacy Act 1988.

Russel’s Tea protects the personal information Russel’s Tea holds from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, password access, secure servers and encryption of credit card transactions. Russel’s Tea uses Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Updating personal information.

Russel’s Tea endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. You can update your Russel’s Tea account information via the Tea Society Log In section on our Website or by writing to Russel’s Tea at the contact address detailed in this privacy policy.

Seeking access to the personal information Russel’s Tea holds about you.

You have the right to seek access the personal information held about you and to advise Russel’s Tea of any inaccuracy. There are some exceptions to this right set out in the Privacy Act 1988. If you make an access request, Russel’s Tea will ask you to verify your identity and specify what information you require. Russel’s Tea may charge a fee to cover the costs of meeting your request.

Account information.

Russel’s Tea Tea Society Account Holders can access the account information Russel’s Tea holds about them at any time.